Get help with Fettle
Support
Fettle is built and supported by one person - when you write in, you get the person who wrote the code. Replies usually arrive within a day or two.
Report a problem
- Fastest: in the app, open Settings and tap Send feedback. It opens an email with your app version and device details already filled in - those details save a whole round of "which phone are you on?".
- Or email ai@stewart-burton.com directly. Screenshots help enormously.
Wondering how a feature works? Open Settings in the app and tap Help for a full walkthrough of every part of the app.
Frequently asked questions
How do I add a tool?
Tap the + button in the top right of the screen, take a photo, and Fettle identifies the brand and model. Check the details and save. If the photo does not identify, you can fill in the details yourself - a failed identification never blocks you from adding the tool.
The photo identification got it wrong, or did not work.
It happens - odd angles, poor light, and tools with no visible branding are hard. Every field on the confirm screen is editable, so fix anything before saving, or retake the photo in better light with the label facing the camera.
Why does it say I have used all my identifications?
The free plan includes 5 AI identifications total (Fettle Pro includes 100 a month). You can always add tools manually in the meantime.
What is free, and what needs Fettle Pro?
Free: up to 5 tools, 5 AI identifications total, the full cross-brand battery matrix, and job-kit browsing. Fettle Pro (a single annual subscription): unlimited tools, 100 identifications a month, and the full owned-versus-missing job-kit checklist. The price for your region is shown in the App Store or Google Play before you pay.
How do I cancel my subscription?
Billing is handled by your app store, not by us. On iPhone or iPad: Settings, your name, Subscriptions, Fettle. On Android: Play Store, your profile picture, Payments and subscriptions, Subscriptions, Fettle. In the app, Settings then Manage subscription takes you to the right place. Cancelling keeps Pro until the end of the period you already paid for.
I forgot my password.
On the sign-in screen tap Forgot password. We email you a one-time code - enter it together with a new password and you are back in.
How do I get my inventory for insurance?
Open Settings and tap Insurance report. On your phone Fettle builds a photo-backed report of your tools - names, brands, serial numbers, purchase details - and opens the share sheet so you can save or send it.
Is the battery compatibility information guaranteed?
No. It is compiled from manufacturers' published information, for reference, and can contain errors or go out of date. Always verify with the manufacturer before buying or using a battery. We do not endorse cross-brand battery adapters.
Does Fettle work offline?
Your recent inventory stays readable without a connection. Adding tools, photo identification, and syncing changes need a connection.
How do I delete my account?
In the app: Settings, then Delete account, and confirm with your password. This permanently removes your account, tools, photos and history - it cannot be undone. If you can no longer access the app, email us from your account's email address and we will handle it.
Who sees my data and photos?
Nobody except the services that run the app - we do not sell data, and there are no ads or ad tracking. Photos you submit for identification go to our AI provider to name the tool and are not used to train models. Full details in the privacy policy.